Maybe you can’t find what you’re looking for. Maybe you came straight here looking for a direct answer. Take a look at the most common questions we get. Still can’t find the answer? We’ll do our best to deliver it to you.
How do I purchase tickets?
We now offer ticket sales online! We strongly encourage purchasing online tickets in advance of your arrival. You will find that tickets are now sold with timed entry in order for us to better anticipate our shuttle needs to minimize lines and wait times in order to expedite your entry into the park.
I purchased my tickets online, what does my ticket look like?
After purchasing a ticket online, you should receive a confirmation email with two attachments: one attachment showing invoice/purchase information, and the other with your tickets (bar codes for each person). If you don’t see the email, please check your spam folders. If you are still unable to locate it, please contact our Ticket Office for further assistance at (855) 923-7272.
Do I need to print my tickets?
No, printing tickets is not necessary! After purchasing your ticket online, you will receive a confirmation email with a QR code. Just present this QR code to the staff person at the Norris Penrose Event Center parking area where you will receive a wrist band which will be your park entry ticket.
Can I purchase tickets at the park entrance?
Yes, upon arrival to the park entrance, we have a ticket office where you can purchase tickets. However, we recommend purchasing tickets in advance so that you don’t have to wait in line to buy a ticket. With the advance purchase of tickets, you can bypass our ticket office entirely at the park and begin to enjoy your Seven Falls experience upon arrival.
How far in advance should I purchase my tickets?
We recommend a minimum of 24 hours in advance so we can properly prepare for your experience and to minimize wait times.
How do I get to the park?
All visitors to Seven Falls must park at 1045 Lower Gold Camp Rd, Colorado Springs (The Norris Penrose Event Center). From there, complimentary shuttle service transports all visitors to the park entrance.
Once I arrive at the park, how far is it to the base of the falls?
Once the shuttle bus drops you at the park entrance, it is approximately 8/10 of a mile to walk the length of the park to the base of the falls, with many points of interest along the way. Walking is highly recommended and is the best way to experience the full beauty of the canyon.
Can I bring a stroller or wheelchair on the shuttle bus?
Yes, there is space for a stroller or wheelchair on our shuttle bus.
Are there wheelchair accessible shuttle vehicles available?
Yes, there are wheelchair accessible buses available to transport any guests to and from the parking area to the park. There is also an in-park tram available to assist any guests with mobility issues to the end of the canyon and Restaurant 1858.
How do I purchase a ticket & gain access to the park as a guest of The Broadmoor?
Park tickets can be purchased at the park ticket booth. Guests of the resort can get shuttle service to the park from the front entrance of the West building. Seven Falls is also an easy one-mile hike from the resort. Please see the concierge desk for a walking map.
Can I bring my dog?
Yes, the shuttles and park are pet friendly. All pets must remain on a leash. Dogs are allowed on the steps and the trails. However, we do recommend ensuring a dog is comfortable going down the stairs before taking them all the way to the top, to avoid possibly having to carry them down.
Is the park handicapped accessible?
Yes, the in-park tram is handicapped accessible. Please note, however, that the tram is unable to reach the base of the falls. There is an approximate 100-yard transition from the drop off point to the base of the falls. Additionally, it is approximately a 30-yard transition from the tram drop off point to the Mountain Elevator. There is an elevator available to the Eagle’s Nest viewing platform with beautiful panoramic views of the falls.
Are there restrooms available?
Yes, there are restrooms at the Norris Penrose Event Center (which is where the parking lot for Seven Falls is located, and from where the shuttle to the park departs). Then, once at the park, there are restroom facilities mid-way through the park and at the top of the canyon near the Seven Falls Shop. Please reference our park map for specific information.
Can I change my ticket if there is bad weather?
Rain checks, refunds, or ticket changes are based on inclement weather and are only approved when the Park is closed by Management.
How long should I expect to spend in the park?
Visits average from 2-2.5 hours. If you choose to hike the nature trails above the falls or dine in our Restaurant 1858, expect additional time within the park.
Will I be able to see the lights on the falls?
The lights on the falls come on after dark. This time will vary depending on the park’s hours of operation, the time of the year, and the time of your visit. You can also see what they look like in the evening by checking out our webcam!
How many steps are there by the falls?
There are 224 steps at the Main Falls Stairs and 185 steps to the Eagle’s Nest view platform. The only way to reach the top of the falls is via the Main Falls Staircase. The Eagle’s Nest platform can also be reached via the Mountain Elevator.
Can I eat at restaurant 1858 without paying a park entrance?
A park entrance is required to eat at restaurant 1858. Advance reservations are recommended and can made by calling (719) 476-6758.
What are the hours of operation for restaurant 1858?
Lunch is served from 11:00am to 4:00pm, featuring an a la carte menu with prices ranging from $9-21 for appetizers; $22-36 for sandwiches and plated lunches; and desserts from $12. Price is not inclusive of park admission, taxes, PIF, and gratuities.
Dinner is served from 5:00pm to 8:00pm, featuring an a la carte menu with prices ranging from $9-21 for appetizers; $24-58 for plated entrée’s; and desserts from $12. Price is not inclusive of the park admission, taxes, PIF, and gratuities.
How should I calculate the timed entry shuttle service with my dining reservation?
We recommend taking the shuttle an hour before your dining reservation. This allows for time to walk the length of the canyon and enjoy the full canyon experience prior to dining.